Here at The Records Company we’re passionate about two things: record retrieval and serving our customers. Our customers are busy professionals who specialize in assisting their clients with their legal and claims needs. It’s our role to help our customers succeed by being an invisible, yet highly effective, partner. When deciding if using a record retrieval service is right for your company, consider the following benefits:
Cost Reduction
At The Records Company, we’re specialists, singularly focused on the record retrieval business. The name of the game is efficiency. You make one request through us, and we efficiently acquire all the records you need. Gone are the days of having several employees submit dozens of requests. We’re a one stop shop, able to save you both time and money, all while remaining secure and HIPAA compliant. Further, we provide a custodial audit function, ensuring you aren’t charged more than legally allowed for records released.
Superior Outcomes
We not only review your request(s) for completeness—ensuring you’ve asked for everything you may need—but we also organize the retrieved information we turn over to you. We don’t just send you a pile of mess. We also summarize the retrieved information for you, making it easy to digest and immediately actionable. On request, we even offer complimentary continuous number stamping (Bates numbering) to ensure that your documents are easy to cross reference and use between multiple staffers. Opting to have your PDF tabbed with hyperlinks makes combing through digital documents a breeze.
Accelerated Retrieval
Since our focus is record retrieval, we’re able to work more quickly and effectively than an in-house staffer with multiple responsibilities. Here at The Records Company, our staffers have the knowledge and experience to request all the records you need (which may be several separate records requests at once) and get everything to you as quickly and orderly as possible. Depending on the request and the agencies involved, turnaround times typically fall in the two to four week range. Our state of the art request portal allows our staffers to update the status of your request(s) along the way so you’ll always know where your request stands.
Handing over record retrieval responsibilities might seem like a big step, if your firm has never done it before, but our safe and secure system coupled with our ever helpful customer service team ensures that your requests, your clients, your staff, and your business are always in safe, secure hands. Have a look around: sign up for a free account today and explore what The Records Company can do for you and your company’s bottom line.