You already know you can use our online portal to easily retrieve medical records for litigation, insurance, or business purposes quickly and with minimal cost. We focus on speed and efficiency as a cornerstone of our service to you. But there are other benefits to using The Records Company to retrieve records that you may not have considered.
1) We can get records from anywhere.
People move around a lot, so their medical records might be housed in multiple states or even multiple countries. Our service extends nationwide, so wherever the records you need are located, we can find them. We can even retrieve records from other countries, although these requests may take a little longer than our typical turnaround time of 2 to 4 weeks.
2) We retrieve all types of records.
Medical record keeping is in a transitional phase right now, with hospitals and medical practices moving from paper record-keeping to electronic medical records systems. Whether the records you need are older or recent, paper or electronic, we can retrieve and deliver them through our online portal.
3) Our expertise is comprehensive.
Access to medical records is governed at the federal level by the Health Insurance Portability and Accountability Act of 1996 (HIPAA), but that’s only one part of the legal maze governing access to medical records. Each state has its own regulations and laws governing access to medical records and mandating the cost of copying and transmitting records. And those laws change frequently. Luckily, you don’t have to know about all those regulations and changes, because we make it our business to navigate those regulations for you.
4) We assign a case manager to your request.
When you complete a request form with The Records Company, your request is assigned to a case manager who oversees your request from start to finish. This system means dedicated professionals will follow your request through every step of the fulfillment process, following up with hospitals, doctors’ offices, and other authorities, ensuring you get the records you need when you need them. Our attention to detail also means we research related providers to ensure you have access to materials you may not even know exist. And you can get a status update on your request anytime by checking the portal, sending a message, or making a phone call.
5) We make our clients look good to their clients.
Because we are efficient, we make you more efficient. When you file a request with The Records Company, we handle the retrieval process, which means you can reserve your staff for other tasks. This means complicated legal processes and claims can be resolved that much faster, which keeps your clients happy and minimizes their anxiety about the outcome of their case.
6) We don’t just retrieve medical records
Our focus is medical record retrieval, but we also retrieve employment records, court records, school records and insurance records. We track liens and billing records for collections. If there is a record out there you need, we can find it. Contact us to find out more about how we can fulfill all your records retrieval needs.