Picture this: You have a new patient in your practice. They just moved to town from another state, and you’re their new primary care provider.
Congratulations!
This patient also has more than 20 years of medical records housed with several practices and a large health system several states away. You’ll do what you can for them on the day of their first visit, but you really need that comprehensive history in order to provide them with the best possible care.
Following standard procedures, the patient signs a release of information form and gives the name of one of the practices and the health system they were with before they relocated, but they don’t remember phone numbers or addresses. Plus, personnel turnover with the primary practice means they can’t give you the name of a specific provider.
Of course, you have an office manager to handle the release of information, so it will all sort out over time. But does your patient have time? What if they have an ongoing condition that needs more immediate attention? And speaking of time, is calling around an unfamiliar system, waiting on hold, and being transferred really the best use of your staff’s time?
What if, instead, there was a service that could do the calling and waiting for your office team, so they can tend to your other patients’ needs? What if that service was well connected to providers and healthcare systems all over the country because they’re trained specialists in medical record retrieval and release of information? What if your staff could access those specialists through a few clicks of a mouse?
Those specialists are at The Records Company, and our years of experience and nationwide network mean we can access and return the information you need quickly, efficiently, and in full compliance with HIPAA regulations. Contact our specialists to learn what they can do for your practice to improve patient outcomes by getting you the information you need when you need it.