Working parents have faced unique challenges during the COVID-19 pandemic, as they grapple with child care shortages and supervising school lessons at home while balancing the demands of their jobs. Even though schools and childcare centers have reopened in many regions, many parents will continue struggling with these issues for the foreseeable future. While the debates about back-to-school plans have been well documented elsewhere and are beyond our purview, part of our mission has always been to help our clients achieve a better work-life balance. Record retrieval, in particular, can be time-consuming. Our outsourcing model helps organizations save time and resources, and these days working parents need that extra time more than ever.
For Small Firms
If you own or work for a small firm, you may be accustomed to completing and submitting record requests yourself. That strategy may have worked fine before the days of long quarantines and social distancing. Now your hours in the office may be more limited, or you may be sharing your home workspace with children asking for your help with their multiplication tables or book reports.
By adding our team to your team, you can take one time-consuming item off your overloaded plate. Instead of waiting on hold with a healthcare provider’s billing department, you can work on other tasks, whether those tasks include communicating with your own clients, or helping your children with your homework, or just taking a well-deserved moment of quiet. Because our secure online portal is available 24/7, you’re no longer tied to the record provider’s opening hours and can work on requests when it’s convenient for you. You’ll have a team of experts navigating the system for you and assuring you fast turnaround on your requests.
For Large Firms
While larger firms don’t have the “do it all” pressure sometimes present in smaller organizations, it’s still essential to know working parents on your staff may be struggling with the conflict between work schedules and child care in new ways this year. If you have people working remotely, they’re dealing with many of the same challenges outlined above for smaller firms. If they’re working from the office, you may be seeing an uptick in sick and personal leave days from working parents facing a shortage of childcare options. Whatever the reason, lost time and low morale create inefficiency in your organization, and outsourcing selected tasks can help fill the gaps while keeping your people safely distanced.
The Right Investment
While outsourcing services isn’t free, it may also be more affordable than you think. At The Records Company, our client specialists have extensive knowledge of the state regulations governing record retrieval costs, which means we know how to get your records at the lowest available rates. We charge our own low fee for each record we retrieve, but we also negotiate special rates for high-volume clients. If you’re a working parent in a small firm, it’s a small investment in your own peace of mind and productivity. If you’re a large firm, it’s an investment in workforce morale and increased efficiency. Contact us to learn more about how we can save you the time and money you need to keep your firm humming.