Here at The Records Company we pride ourselves on our ability to serve our clients with the utmost care and integrity. To us, “customer service” is more than just words on a motivational poster: it’s the reason we are here. We believe that our unyielding dedication to providing the best customer service in the business is what makes us unique and also best qualified to serve our customers. The playing field for records retrieval companies is crowded, and those looking for a service have many options. Here’s why we are the best in the business: the top six reasons to use The Records Company…
Six reasons to use the Records Company
Quick Turnaround
Records retrieval for case assessments and litigation is no longer a hassle with our time-saving records retrieval service. While turnaround times vary by the content of the request and the provider(s) involved, we can typically turn around records between two and four weeks from the date of the initial request, but sometimes within 24 hours. We stay in touch with the provider(s) throughout the process to ensure that your request doesn’t get lost, overlooked or misplaced. We also keep you informed of the progress via our state-of-the-art online portal. We tailor our processes and approach to help make records retrieval extremely easy and lightning fast.
World-Class Customer Service
One of the keys to our success is that we combine an innovative online records retrieval process with our world-class customer service. We employ decades of records retrieval experience to relieve the burden of records retrieval from your firm or agency. Our years of experience means that we know what matters most to your business: an easy to use interface that is reliable, efficient and affordable. Each record we deliver motivates us to work with increasingly higher levels of integrity and quality. As a result, we’re continuously growing and improving. It is always our goal to exceed your expectations.
Secure and Confidential
We understand the need for confidential and secure records. Therefore, we utilize the highest levels of physical, network, server, application, and data security to ensure that your documents and information will remain private, available and secure. We keep our employees well-trained and up-to-date in the latest privacy and security measures. We work with third party software companies as little as possible to help ensure that our system is safe, secure and less vulnerable to service outages or data breaches. Staying above industry security standards keeps your business and client information safe.
Innovative Technology
The world has never been more interconnected so why should records retrieval be any different? By marrying a simple, intuitive mobile records request system with a state-of-the-art status updates portal, we make it simple for our clients to access their records anywhere, anytime. More and more these days, life is being run from the palm of your hand and we believe records retrieval should be no different.
Simplified Process
Records retrieval no longer has to be a complex process: no more filling out complicated forms, faxing over reams of paper, or making countless phone calls. Our streamlined online form and requests engine makes your work easier by simplifying document procurement for all businesses types. We understand the time it takes to secure documents and records from various hospitals and agencies, and our approach to our work is crafted around making this as simple and quick as possible. Records retrieval for case assessments and litigation is no longer a hassle with our time-saving records retrieval service.
Variety of Records
We specialize in medical records retrieval but we have the capabilities to handle all types of records. From Medicaid and Medicare to depositions and litigation, The Records Company has you covered. We are also a record provider, working with thousands of healthcare professionals nationwide to provide medical and billing records for their patients. Our years of experience ensures efficiency, security and reliability in the complex area of HIPAA law and well-positions us to handle any record retrieval task.
The Records Company is committed to making medical records retrieval as easy and hassle-free as possible for you, the customer. We pay attention to all the small details associated with medical records retrieval so you don’t have to. Our goal is to take records retrieval off your hands so you can focus on all the other things that you need to handle for your clients.
Sign up for a free account on our site today to explore our portal. We don’t require contracts or hefty monthly fees and you only pay when you submit a request. Our portal is easy to use and we’ve made the records requesting process as simple as possible. Try us today and let us show you the difference we can make in your firm or business.